Emergency Advice

We are always here to help

READ MORE

Use the Emergency number only in the case of an emergency: 0843 5065434

 For all other calls contact: 01299 251713

 Here is some general advice before tackling any emergency incident involving LPG. 

Contact Us

For non emergency calls, please visit our contact page

Click Here

General advice

If you suspect a leak, ring the Callow Emergency number on 0843 5065434 but call 999 immediately if there is any sort of fire

• Carefully assess the situation before approaching

• Ensure there is a safe route of access and escape available

• Stay upwind of any fire or escaping LPG

• Avoid coming into contact with the LPG, as it can cause severe cold burns and saturate clothing which may subsequently catch fire

NOTE: Any vessel involved in a fire may suddenly rupture. Change in the size or noise of the fire may be an indication, but there may be no warning. IF IN DOUBT, DO NOT APPROACH.

 

Fire

  • Shut all the valves on the tank/cylinders and the emergency control valve outside your house by turning them clockwise, if it is safe to do so
  • Call the fire brigade immediately and tell them that LPG is involved
  • Keep the tank or cylinders cool by spraying with water – if it is possible and safe to do so
  • Call the Callowgas Emergency telephone number

LPG vessels threatened by fire

  • Keep exposed surfaces of the vessels cool by spraying with water
  • Move cylinders (if applicable) – if this is possible and safe to do
  • Tackle the fire and establish a water curtain between it and the vulnerable vessel

Unignited LPG leakages

  • Leaks may be identified by smell, noise or frost at the source, by soapy water or a gas detector
  • NEVER SEARCH FOR LEAKS WITH A NAKED FLAME
  • Do not use electrical switches
  • Isolate the leak by turning off all the valves on the tank/cylinders and the emergency control valve outside your house
  • If the cylinder is portable, move it to a safe place if possible
  • Open all doors and windows for ventilation

Ignited LPG leakages

  • Cut off or reduce the supply of fuel at source, wherever possible
  • Call the fire brigade immediately and tell them that LPG is involved
  • Call the Callowgas Emergency telephone number

Gas failure
Check the contents indicator and pressure gauge on the tank, if fitted
Turn off the gas tap at each appliance
Shut all the valves on the tank/cylinders and the emergency control valve outside your home by turning them clockwise

Damaged LPG vessels
Restrict access to the area
Close available valves to isolate the vessel
Call the Callowgas Emergency telephone number

Get In Touch

Got a Question?

Callow Gas Droitwich:

01299 251 713

Callow Oils Moreton-in-Marsh:

01608 652 288

Callow Oils Stourport:

01299 828 800

Callow Oils Hereford:

01432 278 263

Send it from here and we'll get back to you

5 + 1 =

Get In Touch


Head Office:

01299 828 800

Hereford:

01432 278 263

Moreton-in-Marsh:

01608 652 288

Callow Gas:

01299 251 713

Got a Question?

11 + 5 =

Got a Question?

10 + 7 =